Frequently Asked Questions

Our facility and the assets it holds are insured against all physical loss, theft, damage, or other liability by the underwriters at Lloyd's of London.

No. Texas Precious Metals Depository only offers segregated storage. From the moment your precious metals enter our facility, you can be certain your holdings remain segregated at all times.

Texas Precious Metals Depository provides an accounting statement at the end of each billing cycle. Additionally, each transaction is accompanied by a certificate of receipt and an inventory update. If at any time you wish to have an account update sent to you, customer service will be happy to provide that information.

If you wish to inspect your holdings in person, please contact us to schedule an appointment.

Texas Precious Metals Depository stores all types of gold, silver, platinum, and palladium coins, bars or rounds. Additionally, we can store certain specialty items at a client-designated insured value. Please contact us for more information.

Clients must first contact customer service and complete the shipping request document. We will gladly help you organize shipment to your desired location or prepare your metals for pick up at our facility.

Except for items that are sold to Texas Precious Metals (which incur no shipping charge), all metal that is withdrawn from the depository ships within 2 business days of withdrawal request via UPS Next Day Air Shipping (or FedEx equivalent), fully insured. Shipping rates are discounted using TPMD's corporate rates.

For inquiries related to buying or selling precious metals, please contact Texas Precious Metals at 361.594.3624 (Option 5).